Frequently Asked Questions
Discover the magic behind our jewelry and find answers to your questions.
Are the diamonds and gemstones in the collection ethically sourced?
Yes, all diamonds and gemstones used in the Enchanted Disney Fine Jewelry collection are conflict-free and ethically sourced in compliance with the Kimberley Process.
What materials are used in your jewelry pieces?
Our pieces are crafted using high-quality materials including 10K and 14K gold, sterling silver, and genuine diamonds or precious gemstones to ensure a lifetime of sparkle.
How long does shipping take for my order?
Standard shipping typically takes 5-7 business days. For customized or engraved pieces, please allow an additional 3-5 business days for processing before shipment.
Can I return or exchange my purchase?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made or personalized items are final sale and cannot be returned.
Do you provide a warranty for the jewelry?
Every purchase is backed by a limited lifetime warranty that covers manufacturing defects. This ensures your magical piece remains as beautiful as the day you received it.
How should I care for my Enchanted Disney jewelry?
To maintain its shine, clean your jewelry with a soft cloth and mild soap. Avoid contact with harsh chemicals, perfumes, or lotions, and store it in its original box when not in use.